Frequently Asked Questions (FAQs)
1. Is my knee brace covered by insurance?
Yes! You have three options for getting the Guardian Knee Brace covered by insurance:
- Use Your HSA (Health Savings Account): If you have an HSA or FSA (Flexible Spending Account), you can use those funds to pay for your Guardian Knee Brace. This is an easy way to use tax-free dollars for the purchase.
- Submit Your Receipt for Reimbursement: After purchasing the Guardian Knee Brace, you can submit the receipt to your insurance company for reimbursement.
- Doctor Prescription: If you have a good relationship with your doctor, they can prescribe the Guardian Knee Brace as part of your treatment plan. This option is especially beneficial as it often helps in getting insurance coverage. Many doctors are open to prescribing braces that can help alleviate pain and improve mobility, so presenting them with the Guardian Knee Brace Flyer and having them reach out to us for further details could make this process easier.
2. What is the return and refund policy?
We want you to be completely satisfied with your Guardian Knee Brace. That’s why we offer a 30-day money-back guarantee. If you’re not happy with your purchase or the brace doesn’t meet your expectations, simply return it within 30 days for a full refund—no questions asked.
The Guardian Brace Company handles all returns, refunds, and warranties directly. We’re committed to ensuring you have the best experience with your Guardian Knee Brace.
3. What kind of support will I get once I purchase the brace?
Once you purchase the Guardian Knee Brace, you get more than just a product—you gain full support to ensure you’re getting the most out of your brace:
- 30 Days FREE Access to Knee Club Premium: Normally priced at $149/month, Knee Club Premium is discounted for Guardian Knee Brace purchasers to free for the first 30 days. After 30 days, it’s just $99.95/month to continue your access to personalized knee rehab plans, exclusive exercises, and expert guidance.
- Ongoing Customer Service: We’re here for you. Whether you need help with sizing, tips on how to wear your brace, or assistance during your recovery, our dedicated team is available to provide support.
- Expert Guidance: Access to expert advice from orthopedic professionals and physical therapists ensures you get the best results from using the Guardian Knee Brace.
4. How do I measure my knee for the correct fit?
To ensure the Guardian Knee Brace fits comfortably and provides the best support, you’ll need to measure your knee at two specific points:
- 6.0 inches above the center of your kneecap
- 4.5 inches below the center of your kneecap
Once you have your measurements, simply send them to us with your order details, and we’ll make sure you get the right size. (Full measurement instructions are available on the order page.)
5. How long will it take to receive my knee brace?
We want you to get your Guardian Knee Brace as soon as possible. Here’s how it works:
- Same-Day Shipping: Orders received and paid for before 3pm Eastern Time will be shipped out the same business day.
- Next Business Day: Orders placed after 3pm Eastern Time will be shipped out the next business day.
Need it faster? If you need the brace sooner, Guardian Brace offers Next Day Shipping options, so you can get the support you need without delay.
6. Can I use the knee brace for both daily activities and exercise?
Yes! The Guardian Knee Brace is designed to be used for both daily activities and light to moderate exercise. Whether you're walking, jogging, or doing physical therapy exercises, the brace provides stability and support for your knee. For more intense or high-impact activities, consult with your doctor to ensure it’s appropriate for your specific needs.
7. Is the Guardian Knee Brace comfortable to wear all day?
Absolutely! The Guardian Knee Brace is designed to be lightweight, low-profile, and comfortable for extended wear. It won’t feel bulky or restrictive, allowing you to wear it throughout the day without discomfort. It also stays in place, so you won’t have to worry about it shifting or sliding.
8. Does the Guardian Knee Brace come with a warranty?
Yes, the Guardian Knee Brace comes with a 1-year warranty against defects. If you experience any issues with your brace, simply contact our customer service team, and we’ll assist you in getting a replacement or a refund. All returns, refunds, and warranties are handled directly by the Guardian Brace Company, ensuring that you’re fully supported.
9. Can I use the Guardian Knee Brace if I’ve had knee surgery?
The Guardian Knee Brace is an excellent option for those recovering from knee surgery. It helps stabilize the knee, reduces joint pressure, and improves range of motion. However, it’s always a good idea to consult your doctor to ensure it’s appropriate for your specific post-surgery needs.
10. How does the Guardian Knee Brace help with rehabilitation?
The Guardian Knee Brace works in tandem with your rehabilitation efforts to promote proper knee extension and strengthening. Its unique Pneumatic Bladder System aligns and offloads the knee joint, helping to reduce stress on the knee while also improving the range of motion. Additionally, the Dynamic Dual Swing Assist feature encourages normal gait patterns, enhances quad activation, and promotes muscle recovery. This makes the Guardian Knee Brace a crucial tool for anyone undergoing rehabilitation or looking to prevent further injury.
Still Have Questions?
If you need more information or have any additional questions, please don’t hesitate to reach out to us. Our team is here to help and ensure you get the most out of your Guardian Knee Brace.
Email: bill@thekneepainguru.com
Phone: 828-585-7275